Turnaround Time (most frequently asked question)

For Commercial Printing, 7-10 Workdays is what we prefer. However, a quicker turnaround is almost always available - just ask and we will make every attempt to meet your critical deadline. Manufacturing is done 24 hours a day, 7 days a week and a 24-Hour turnaround time is possible, provided the current work schedule allows it. For most tickets and tags, a 20-workday schedule is what we prefer and guarantee- but let us know when you need your product and we will try our hardest to meet your deadline.

Customer Supplied Files, Artwork & Logos

All art should be sent color separated with crop marks or created so that we can easily make separations. Copy that has rough edges, is in low resolution or has other imperfections will reproduce poorly. All artwork should be provided in high resolution and in a format created by "professional" software which we currently use. Many "home" graphics packages do not provide files we can use and may result in additional charges being applied. Unless the customer requests, IN WRITING, to have them returned, artwork, files and disks supplied will be destroyed 24 months from the date of receipt.

Changes or Cancellations

Cancellation after order is in progress or materials have been ordered will require payment for work performed or re-stocking fees incurred (to be invoiced by us). Changes to orders in process may or may not require additional costs. These costs will be determined on an individual basis.

Damaged Goods & Returns

Claims for product damaged in transit or carton shortages are the responsibility of the consignee. We will provide documents or information to assist. Since items may be custom printed for you and we have very strict quality control processes in place for stock items, all sales are final.

Ink

We will run to industry standard color densities. If printing four-color process on a coated sheet, please be aware that you may be required to use a varnish, UV coat, or laminate - all of which would incur additional costs.

Overruns or Underruns

Due to the number of production processes involved in the manufacturing of your custom item, it is not possible to determine the exact quantity we will complete for most items. "Standard Trade Practice" means you will be billed for the exact quantity shipped not to exceed 10% over or under the quantity you have ordered.

Proofs

Proofs are provided as part of our normal process and generally do not incur any additional cost. However, multiple changes (Author's Alterations) which require additional and subsequent proofs will be billed accordingly. When proofs are requested and/or sent electronically, they will be in Adobe PDF (Portable Document Format). In order to view these proofs you must use the Adobe PDF "Reader" software which is available free of charge from Adobe by clicking on the link at the top of this page.

Errors

In the case of errors, our liability is specifically limited to the value of the product manufactured. Additionally, when reprints due to an error are warranted, we will produce the product according to original specifications, without alterations. If changes need to be made on a redo, these will incur additional costs and are subject to approval by us.

Right to Promotion

We reserve the right to use, in our advertising, any items we produce, unless you specify otherwise, in writing, at the time you place your order.

Right to Refuse files

We reserve the right to refuse your job upon receipt of your electronic files if they are found to contain electronic viruses.

Samples

We will gladly send you samples of our work or prototypes to your specifications. Just let us know what you need.
Shipping Information

Shipping will be made via ground transportation unless otherwise requested and billed accordingly. Please note on your order if you cannot receive truck shipments or you need any special considerations. Next Day Air and Second Day Air are also available from your specified carrier for an additional charge. Air freight charges will be added to your invoice. Refer to the Transit Time Schedules provided by the carrier, or contact us and we will advise you accordingly. Charges for address changes due to an incorrect "Ship to" address will be invoiced separately.

Terms

Printing may be paid for by cash, check, VISA, MasterCard or American Express. NO COD's are accepted. FIRST TIME customers may wish to send PAYMENT IN FULL with their first order since establishing open terms may take several days. To apply for an open account, you must have your credit approved by completing our credit application. If an open account is established, payment in full must be received in 30 days from the date of the invoice. Finance charges are 1.5% per month on the TOTAL unpaid balance. We reserve the right to demand payment in full on any job before starting production. We reserve the right to refuse any job. There may be an extra charge for rush orders. Artwork cannot be returned to customers who owe a past due amount. Returned checks will incur an additional $30 charge. Thank you for your cooperation.

© 2004 Kaymil Printing Company Inc. l 140 West 30th Street l New York, NY 10001- 4005 l Tel: (877) 594-3718  Fax: (212) 594-6803

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